Ordering

Order Online for quick and secure service using our online shopping cart with an approved credit card.

Order by phone using an approved credit card. Call us at (724) 612-4535 Monday through Friday from 9:00 am to 9:00 pm EST to place an order.

Order by mail. Just fill out an order form and mail with your payment to:

Eight Wheel Drive, LLC
PO Box 1572
Cranberry Township, PA 16066

Accepted forms of payment

We accept MasterCard, Visa and Discover for online and phone orders.

We accept Cashiers Checks and United States Postal Service Money Orders for phone and mailed orders. These orders will be held until the funds are received and cleared through our bank. Make cashiers checks and money orders payable to: Eight Wheel Drive, LLC.

Sorry, we do not accept personal checks or cash through the mail. We are not responsible for cash sent through the mail.

Currency

All Currency values listed in our web store reflect U. S. Dollars.

Shipping & Handling

We ship primarily via UPS. In stock orders normally ship within 1 to 2 business days. In most cases, if we receive your order before 1:00 pm EST Monday through Friday, excluding holidays, we will have your order picked and packed in time to go out on our daily pickup. In addition, please allow 5-7 business days for UPS Ground shipments, 3 business days for UPS 3 Day Select, 2 business days for UPS 2nd Day Air and 1 business day for UPS Next Day Air. Note that UPS does not guarantee Residential Next Day Shipments. Above delivery times are for the Continental United States only and do not include weekends, holidays or the day of shipment. No refunds will be provided for residential next day shipments.

The shopping cart provides UPS real time shipping rates during the checkout process, prior to actual payment. In some cases, such as with oversized items, shipping rates may not be accurately calculated. We reserve the right to contact you and advise you of the correct rates prior to shipment. By carefully adjusting individual product shipping weights in our system, we believe the UPS real-time quoted rates will normally be both accurate and reasonable regardless of package weight or dimensions. Should we need to make a shipping charge adjustment, you will have the option to approve the revised charges, or cancel the order and be refunded any amounts charged. Note that some small and lightweight items that we are shipping separately and for free may ship via U.S. Mail (USPS) and not UPS. Allow 1-3 business days for USPS First Class Mail and 2-9 business days for USPS Parcel Post. Items that ship for free will ship via UPS Ground, USPS First Class Mail, or USPS Parcel Post, at our sole discretion. Sorry, but our online shopping cart currently does not provide expedited shipping for an item that ships for free, unless you are also ordering one or more other items as part of the same transaction that do not ship for free. If you wish to expedite a free-ship item, contact us with the details and we will give you a quote. Upon your approval, reply to the email quote and provide your name, address and phone number and we will call you to place the order by phone.

We register items that ship for free with a weight of zero pounds in our system in order to produce a shipping charge of zero dollars. For shipping destinations outside of the Continental United States, our shopping cart automatically adjusts the shipping weight of your order to a one pound minimum if the combined weight of the order was previously zero. In such cases, you would pay the normal UPS rates for the first pound and we would pay for any additional weight if the package exceeds one pound for the weight of the free-ship items.

By charging reasonable shipping rates across the board, we are currently able to avoid a separate handling charge.

Sales Tax

We charge a 6% sales tax to all PA residents and an additional 1% tax to PA residents who reside in Allegheny or Philadelphia Counties. We do not collect sales tax on out of state or international orders.

International Orders

International customers are responsible for paying all customs, duties, and taxes of the home country on all international orders. These amounts may be required upon delivery and are NOT shipping or handling charges imposed by us. The shipping charges quoted on the website should be considered estimates only. We will contact you by email after we receive your order with the actual charges if we believe the original quote is inaccurate.

Please allow additional time up to 5 business days to verify billing information on all international orders. We will contact you if the information cannot be verified and you will be required to use a wire transfer.

We ship anywhere in the world subject to the laws of the United States and Shipper policy.

Wire Transfers

1st time international customers may be required to use a wire transfer for the initial order. If this is your first order, please call us prior to ordering. When wiring money, please add $25 to the total for the wire transfer fee. For more information, email us at info@eightwheeldrive.com or call us at (724) 612-4535.

Disclaimer

We have made every effort to provide accurate information on this website, however, this website is provided by Eight Wheel Drive, LLC on an AS-IS basis. Errors and Omissions are subject to correction. Pricing and Availability are subject to change without notice.

Returns & Exchange Policy

At eightwheeldrive.com, we want you to be completely satisfied with your merchandise. We know from time to time something may not fit properly, or you won't like the color, etc. We accept returns and exchanges so long as they are returned to us in complete and original packaging, appear to us to be new and in re-saleable condition, and returned within 30 days of the original purchase date.

We will examine the returned product and if we find that the above conditions have been met, we will refund 100% of the purchase price, less shipping and handling charges. Whether or not the item originally shipped for free, we will deduct our original shipping costs actually incurred by us from the amount to be refunded. This amount may differ somewhat from what you were actually charged for shipping and handling. We do not charge a restocking fee. If upon examination, the items are found by us not to be in new and re-saleable condition, we reserve the right to adjust your refund accordingly based upon what we believe the fair market value of the item, if any, to actually be.

We cannot accept returns or exchanges on products that have been used, customized, or that were specially ordered. Please contact us to set up all returns and exchanges. Keep your return shipping receipt until we have issued your credit. We reserve the right to require proof of delivery of the returned item(s). We will process all refunds within 7 days of receipt of the item(s). Please allow up to 2 billing cycles for the credit to appear on your credit card statement.

If we made an error with your order, contact us and we will make arrangements to correct the error so that you only pay for the merchandise, state and local taxes, shipping and handling charges that we would have charged you, had the error not occurred! We reserve the right to determine whether or not we made the error.

Refusal of Shipment

If you refuse a shipment, we will charge original and return shipment costs, as incurred by us, to your original form of payment, and then credit you for the unopened merchandise.

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